WE GLADLY ACCEPT SIZE EXCHANGES AND ORDER CANCELLATIONS
Contact us via email within: 7 days of receiving item
Return* items back within: 14 days of delivery
Request a cancellation within: 1 hour of purchase
Return items to:
PO Box 126,
Brunswick West, Victoria 3055 Australia
*Customer is responsible for return shipping AND shipping of exchange.
THE FOLLOWING ITEMS CAN NOT BE RETURNED OR EXCHANGED
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns OR exchanges for:
- Custom size or embroidered orders
- Intimate items/Masks/Dog Toys (for health/hygiene reasons)
- Items on sale
Conditions of exchange
Customers are responsible for return postage costs and postage of new item. Exchange will incur current production time for that item.
Customs charges are responsibility of the customer (read our T&C's) and in addition to shipping charges - in the event of failure to accept customs - customers WILL NOT be eligible for any refund.
If the item is not returned in its original condition, UNWORN & UNDAMAGED, the buyer is responsible for any loss in value.
QUESTIONS ABOUT YOUR ORDER?
Please contact us if you have any problems with your order.