Please review our store policies before placing your order.
TERMS AND CONDITIONS
BOIS SHIPPING POLICY
PLEASE NOTE: MOST BOIS THE LABEL PRODUCTS ARE MADE TO ORDER.
ALL ORDERS INCUR A 8-15 BUSINESS DAY PRODUCTION TIME UNLESS STATED OTHERWISE.
ALL SHIPPING OPTIONS INCUR THIS 8-15 BUSINESS DAY PRODUCTION TIME. CHOOSING EXPRESS POSTAGE OPTION WILL NOT SPEED UP OUR PRODUCTION.
DUE TO COVID-19, COURIERS MAY EXPERIENCE DELAYS - PLEASE BE PATIENT IN RECEIVING YOUR ORDER DURING THIS TIME AND THANK YOU FOR SUPPORTING SMALL!
BOIS RETURNS POLICY
WE GLADLY ACCEPT SIZE EXCHANGES AND ORDER CANCELLATIONS
Contact us via email within: 7 days of receiving item
Return* items back within: 14 days of delivery
Request a cancellation within: 1 hour of purchase
Return items to:
PO Box 126,
Brunswick West, Victoria 3055 Australia
*Customer is responsible for return shipping and shipping of new size.
THE FOLLOWING ITEMS CAN NOT BE RETURNED OR EXCHANGED
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns OR exchanges for:
- Custom size or embroidered orders
- Intimate items/Masks/Dog Toys (for health/hygiene reasons)
- Items on sale
CONDITIONS OF EXCHANGE
Customers are responsible for return postage costs and postage of new item.
If the item is not returned in its original condition, UNWORN & UNDAMAGED, the buyer is responsible for any loss in value.
QUESTIONS ABOUT YOUR ORDER?
Please contact us if you have any problems with your order.